Privacy Policy
Last updated: December 5, 2024
Wildfire International (“us”, “we”, or “our”) operates the www.wildfireoil.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.wildfireoil.com.
Information Collection And Use
While using our Service, we may ask you to provide us with certain, personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, postal address (“Personal Information”).
The purpose for which we collect personal information is to provide you with the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.
User Responsibility
As a user of our Service, you have certain responsibilities to help ensure the security of your personal information and maintain the integrity of your account. These responsibilities include:
- Safeguarding Login Credentials: Keep your account username, password, and other credentials confidential and do not share them with others. Notify us immediately if you suspect unauthorized access to your account.
- Updating Contact Information: Ensure that the personal information you provide, such as your email address and postal address, is accurate and up-to-date. This helps us maintain effective communication and deliver our services efficiently.
- Compliance with Terms: Use our Service in accordance with our Terms and Conditions and applicable laws. Avoid any activity that may compromise the security of the Service or the privacy of other users.
Failure to fulfill these responsibilities may result in restricted access to our Service or other consequences as outlined in our Terms and Conditions.
Security
The security of your personal information is important to us. We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security, but we continuously work to strengthen our systems to reduce risks.
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyse this type of information to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We send a session cookie to your computer when you log in to your User account. This type of cookie helps if you visit multiple pages on the Service during the same session so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires.
We also use longer-lasting cookies for other purposes, such as to display your Content and account information. We encode our cookies so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Service may not function as effectively or may be considerably slower.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Behavioral Remarketing
Wildfire International uses behavioural remarketing services to display personalised advertisements on third party websites after you visit our Service. By leveraging cookies and similar technologies, we, along with our trusted third-party vendors, analyze your interactions with our website. This helps us tailor advertisements to your preferences, ensuring you see content that aligns with your interests and enhances your experience.
AdRoll Remarketing
We partner with AdRoll, a remarketing service provided by Semantic Sugar, Inc., to display personalised ads to you across the web after you interact with our Service. AdRoll uses cookies and similar tracking technologies to analyze your browsing behaviour and display ads that are relevant to you.
Your Choices:
- If you prefer not to see ads personalised by AdRoll, you can manage your preferences by visiting the AdRoll Advertising Preferences page.
- For additional information on AdRoll’s data practices, please see their Privacy Policy.
Cusrev Review Invitations
Cusrev Review Invitations
Wildfire International partners with Cusrev (Customer Reviews Ltd.), an independent third-party service, to invite verified buyers to review their purchase experiences. After completing a purchase, you will automatically receive an email from Cusrev inviting you to provide feedback on the products or services you purchased. This helps us enhance our offerings and improve customer satisfaction.
Your Choices:
- If you prefer not to receive review invitations, you can unsubscribe at any time using the link provided in the email or by contacting us directly.
- For more details about how Cusrev manages your data, please refer to their Privacy Policy.
Google Ads Remarketing
We use Google Ads remarketing to display ads to previous visitors of our website. Remarketing allows us to show personalized ads to you based on your past interactions with our site, such as browsing specific products or services.
How Does Remarketing Work?
Cookies track your activity and serve targeted ads across Google’s Display Network and partner websites. These ads are tailored to your interests, based on pages you have previously visited on our website.
Your Choices:
- you can opt out of remarketing by adjusting your ad preferences on the Google Ads Settings page.
- Use the Google Analytics Opt-out Browser Add-on to prevent data collection by Google Analytics.
- For more information, visit Google’s Privacy Policy.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by contacting us.
SMS Marketing
By providing your mobile phone number, you consent to receiving transactional and promotional SMS messages from Wildfire International. SMS messages may include updates about your orders, promotional offers, or general marketing communications.
Your information will not be shared with third parties for SMS marketing purposes, except for trusted service providers facilitating the SMS communication on our behalf. These providers are obligated to use your information only for the purposes of delivering these communications and may not use it for any other purpose.
Your Rights Regarding SMS Marketing:
- You may opt-out of receiving SMS messages at any time by replying “STOP” to any SMS message or contacting us directly.
- The number of messages you receive will depend on your interactions with our Service.
- Message and data rates may apply depending on your mobile carrier and plan.
Compliance With Laws
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
Please note that the access and correction requirements under this Privacy Policy operate alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth).
Complaints
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:
- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed, or we believe useful but do not undertake retention obligations. We may dispose of information at our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate backup records.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Consent
You warrant that you are able to give consents under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.
You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.
Contact Methods
If you have any questions about this Privacy Policy, your personal information, or our data practices, please feel free to contact us using any of the methods below:
- Email: Contact Us
- Phone: +61 (07) 5577 1412
- Mailing Address:
Wildfire International
3/32 Harrington Street
Arundel, QLD 4214
Australia
We are committed to addressing your concerns promptly and will respond to your inquiry within a reasonable timeframe.
