Frequently Asked Questions

We love that you’re interested in knowing more about us and our products, and hope we’ve provided the answers you’re looking for on this page. If you find you still have unanswered questions please contact us, we’d love to hear from you and help you out. 

Commitment

At Wildfire® we believe passionately that animals should not be used for any form of testing. We never will, nor have we tested any of our ingredients or products on animals. When we source ingredients, we choose to buy from suppliers who meet our cruelty-free standard.

Delivery

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 8:00 am (AEST), you can expect your order to be dispatched the same day.

If your order was placed after 8:00 am (AEST), and all items are available, your order will be dispatched the next business day.

All weekend orders are dispatched on the next business day.

Please note, some couriers do not provide next-day collections and therefore we cannot always guarantee next business day shipping.

Due to the circumstances surrounding COVID-19, you may experience delays in the delivery of your order. Our utmost priority is the health, safety, and wellbeing of our colleagues and we have measures in place, including a social distancing plan to protect our employees, which may result in slower processing. There may also be instances where shipping is slightly delayed, and we hope that you will excuse this. Should you need us we are available to assist you.

There may be isolated cases of delivery delays within the network of our various delivery partners. We regularly monitor the performance of our courier partners to ensure all deliveries are received as soon as possible, but it is inevitable that some deliveries in isolated cases may be delayed.

Currently, we can send orders to addresses both within Australia and overseas. You can check the cart page to confirm if your international address is available and the various delivery options available.

Standard Delivery

We charge a flat standard delivery fee of AU$8.95 (incl. GST). For orders over $50 in product value, we offer deliver free of shipping charges via our standard delivery service.

Express Delivery

We also provide the option of express delivery for a flat fee of AU$15.70 (incl. GST). Your preferred delivery option can be selected at checkout.

International Delivery

We provide a variety of international carriers you can choose from. Each carrier fees, charges and estimated delivery time frame are shown at checkout. Please note, some couriers do not provide next day collections and therefore we cannot guarantee next business day shipping.

Australian Shipping

We offer free shipping for orders over $50* within Australia. 

* Please be aware that promotional discounts may alter the total amount of your order. Occasionally it will reduce the total value of your order below the threshold for FREE DELIVERY. We determine delivery charges based on the order value after any discounts have been applied.

Standard Delivery

We charge a flat standard delivery fee of AU$8.95 (incl. GST). For orders over $50 in product value, we offer deliver free of shipping charges via our standard delivery service.

Express Delivery

We also provide the option of express delivery for a flat fee of AU$15.70 (incl. GST). Your preferred delivery option can be selected at checkout.

All orders are dispatched from Gold Coast, Queensland, Australia and are delivered by one of our courier partners or Australia Post. Most orders are dispatched from our warehouse within 1-2 business days.

Upon dispatch, your order should arrive within 3-7 business days for standard delivery and 1-3 business days for express delivery. Please note deliveries can take longer to WA, remote, regional areas and overseas. Please note that we rely on our courier partners to successfully deliver within their recommended service time frames.

For all express deliveries within Australia, we use the Express Post service by Australia Post. Express Post is still the fastest postal delivery option available. However, current circumstances mean Australia Post can’t guarantee next-business-day delivery at the moment. Find out more on changes to Express Post services.

International Shipping

We provide a variety of international carriers you can choose from. Each carrier fees, charges and estimated delivery time frame are shown at checkout. Please note, some couriers do not provide next day collections and therefore we cannot guarantee next business day shipping.

We offer free shipping to select international destinations. Free shipping is based on meeting the following minimum spends:

New Zealand – Minimum Spend $79*

United States of America – Minimum Spend $100*

* Please be aware that promotional discounts may alter the total amount of your order. Occasionally it will reduce the total value of your order below the threshold for FREE DELIVERY. We determine delivery charges based on the order value after any discounts have been applied.

International Delivery

We provide a variety of international carriers you can choose from. Each carrier fees, charges and estimated delivery time frame are shown at checkout. Please note, some couriers do not provide next day collections and therefore we cannot guarantee next business day shipping.

If speed isn’t the highest priority for you, and you don’t need tracking, choose Australia Post International Economy. This shipping option will appear at checkout if available for your region.

You can find out more on Australia Post International Economy air delivery time frames here

For tracked international delivery with the lowest cost, choose Australia Post International Standard. This shipping option will appear at checkout if it is available for your region.

The approximate time frame for the Australia Post International Standard air shipping is 10-15 business days. However, it may vary depending on your region.

You can find out more on Australia Post International Standard delivery time frames here

All orders are currently dispatched from the Gold Coast, Queensland, Australia, and are delivered internationally by one of our preferred courier partners. International orders are dispatched from our warehouse within 1-3 business days.

Please note, delivery times frames quoted at checkout are provided by the courier, and are based on the estimated time to deliver after pickup collection has occurred. Some couriers do not provide next business day pick-up and therefore we cannot always guarantee next business day shipping for your international order.

Currently, we can send orders to addresses both within Australia and overseas. You can check the cart page to confirm if your international address is available and the various delivery options available.

You don’t need to have a Wildfire® account, you can also place an order as a guest if you’d prefer. To purchase as a guest, just click GUEST in checkout and you can simply enter the key details we need to process your order.

To set up an account just click on “My Account” button, at the top of the page. A screen will then be displayed with the options for you to Login or Register. Click “Register”.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with Wildfire® by clicking the “Lost your password” link. You will be taken to a page where you can enter your email address and then click on “Reset Password” a temporary password will then be sent to you. We strongly recommend changing the temporary password at your earliest convenience.

You can change your account details any time by logging into your account. To do this click on “My Account” button, at the top of the page and sign in. Once logged in you can edit your existing profile.

To find the history of all your past orders, or the status of a current order, log in to your account. Click on Orders and you will then see a summary of your past order history, including the status of each order.

The protection of your personal information is taken very seriously by us. Our privacy policy provides further information. We do not store card details and only request basic personal information that is necessary to fulfil and deliver your order. If you happen to be using a shared or public computer, we recommend you log out of your account completely once you’ve finished shopping. You can do this easily by clicking the “logout” button which can be found under the “My Account” link at the top right of the screen.

We know how easy it is to get too many emails. If you prefer to unsubscribe from our email list, you can do so at any time. To unsubscribe, simply click on the link labelled unsubscribe at the bottom of the latest email you received form us, and this will be updated in our details.

Order Queries

We can only cancel orders that have not been packed and shipped.

You can change the contents of your cart at any point whilst placing your order. After placing your order and completing the payment, we are unable to alter the contents of the original order. If you have selected the incorrect products, please call us immediately. Please understand cancellation of your order will be successful in all instances. To avoid purchasing the wrong products, we recommend that you check your order carefully before its completion.

If the unforeseeable event occurs that one of our items is out of stock, and you wish to do personal shopping, please use the store locator to find a stockist near you. We suggest you call ahead to confirm that they have your desired product available.

We are only able to ship to one shipping addresses per order. If you would like to ship to more than one address, please place a separate order for each unique address.

Yes, we charge GST (Goods & Services Tax) on all online orders delivered to an Australian address. GST is automatically removed from your order when you change your shipping country from Australia, during checkout.

Once we have confirmed your purchase, we will send an email to you confirming your order. If you have not received this email, please check your spam and/or junk mail folders, as it may be there.

If you did not receive an email to confirm your order, don’t worry, sometimes it can take a couple of hours to receive your confirmation email. In the meantime, please check your spam and/or junk mail folders as the email may be there. Additionally, you can view your order by logging in to “My Account” and looking under “Orders”.

You can pay for your purchases using a major credit/debit card, including Visa, MasterCard, American Express and PayPal.

Please note, gift message is not currently available. We’re working hard to bring this feature in the near future.

Gift wrapping is not currently available.

No, you cannot amend your payment details once your order has been submitted. If for any reason you need to cancel your order, please see information on cancelling your order.

You can place an order as a guest and without having to register an account. We will still need a few details from you so we can process you order, like your email and address. But that’s just so we know where to send your order!

Free shipping is based on your order value after applying any discounts or coupons to your purchases. Please check to ensure your order value qualifies for free shipping. The qualifying order value may vary, based on the location to where your order is being delivered. 

Payments

Our payment process uses industry-leading security processes that protect all critical information passed from you to our payment processors, making it extremely difficult for your payment information to be intercepted.

There are several reasons as to why this may have happened, but we suggest the following. Firstly, check with you bank to ensure there are sufficient funds available to pay for your order. Secondly, check that your card information is still valid and up to date. If you have recently been issued a new card, some of the information may have changed. Please confirm the card details you have entered including card type, card number, expiration date, CVV, and try again. Thirdly, confirm you have entered any online security verification code or password if prompted. Lastly, check that your personal details, such as name, address, and email match the name and address on your current card.

You can pay for your purchase using any major card, including Visa, MasterCard and American Express.  You can also make payment with AfterPay and PayPal. Payment by cheque or money order is no longer accepted.

Policies

We’re committed to keeping our customers safe when ordering online. In fact, online security is so important to us, so we perform random security checks on our orders.

As part of these checks, we may contact you and ask you to verify some of the information in your order.

In the unlikely event, your card has been used without your authorisation, we will cancel the transaction. You will also need to report the transaction to your payment provider.

Aside from delicious baked goods… cookies are small data files which are placed on your personal computer or other portable or handheld device (for example smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘recall’ when your computer or device accesses this website. We require these cookies for the effective operation of our website and to help you shop with us online. Cookies are also used for tailoring the products and services we offer and promote to our clients, both on this website and elsewhere.

Browsing and purchasing behaviour of individuals who access this website via the same computer or device are gathered by some cookies. This includes information and data about pages viewed, purchases and how you have navigated around the website. We do not, however, use cookies to collect or record information on personal information, such as users’ name, address, or other contact details.

Wildfire may use cookies to monitor customer browsing, but third parties are not able to identify our customers using cookies.

You will need to change your website browser settings if you want to disable cookies.  The steps to disable cookies depends on the type of browser you are using. Please refer to your browser settings to customise your preferences for Cookies. 

Product Info

Wildfire products are 100% NATURAL. They do not contain preservatives.

Wildfire® products are made only from natural ingredients so do not contain any harmful chemicals or substances. The ingredients we use are carefully selected for their high levels of purity and to ensure consumer safety. However, if you have any concerns over the use of any Wildfire® products during your pregnancy, we recommend that you consult your medical practitioner for advice.

Yes, all our products have a three-year shelf life when unopened and kept under the right conditions; once a product is opened its shelf life will vary. Each product has a symbol which is a small pot with the lid slightly ajar and a number inside. This number details the number of months in which to use the product.

Some of our products do contain nut oils. We provide details of all the natural ingredients we include in products, under each specific product page. If you have specific sensitivities, we recommend you review the ingredients of a product prior to its use.

Our products are suitable for internal use, both front and back so are perfect for all couples. They contain only natural ingredients. It is important to be sure the products’ ingredients are suitable to your body so recommend you conduct a skin patch test prior to use. In the unlikely event of a reaction, discontinue use and consult your doctor.

Wildfire pleasure oils can be used as a sensual massage oil, an intimate oil, bath oil and a body moisturiser.

Wildfire pleasure oil has an oil base and therefore is not compatible with latex. You can however use our pleasure oils with non-latex condoms, such as polyurethane condoms, polyisoprene condoms, lambskin condoms and female condoms. As always, we recommend reading the condom manufacturers recommendations and directions for use.

Our pleasure oils are edible but do not taste great because of their herbal infusions. However, our arousal oils are edible and taste great, making them the perfect oral pleasure treat.

Yes, Wildfire oils are safe to use with ALL toys, even silicone toys. Our products contain natural plant oils. We do not use petroleum or mineral-based oil. Therefore, Wildfire oils will not degrade silicone. A toy cleaner MUST be used in the usual manner after each use.

Our products are made from the finest natural ingredients. The natural ingredients used in our products can vary in colour, taste, scent, and intensity based on where the ingredient was grown, soil conditions, rainfall, the weather, along with many other contributing factors. These Products variations do not mean the product has gone “bad” or that the formula has changed – sometimes nature just varies.

All oils will go rancid when exposed to excessive heat, moisture, and air over time. We recommend you keep your Wildfire products stored below 30°C or 86°F. Storing your products in a cool, dry place, out of direct sunlight, will help preserve its shelf life.

Wildfire oils contain herbal aphrodisiacs, infused into an extra virgin oil base. These herbs have been used for centuries for their aphrodisiac properties. Each of our pleasure oils has a different combination of herbal aphrodisiacs.

Some of the aphrodisiacs we use in our products include Horny Goat Weed, Tribulus, Damiana, Muira Puama, Ginko Biloba and Wild Yam. These herbal aphrodisiacs are used to heighten arousal, intensify orgasm, and enhance sensation when applied on intimate and sensitive areas of the body. Detailed information about the specific ingredients within a product can be found on its respective page.

We choose to use essential oils for a couple of reasons. Firstly, it is a natural way to give our products fragrance. Secondly, essential oils also work as aphrodisiacs within herbal medicine. The signature blend of essential oils we choose for each product creates a Fragrance that is not too floral and not too woody.  Each product’s signature fragrance contains floral notes which women are drawn towards (such as Lavender and Rose Geranium). While men are drawn to the woodier notes, such as Sandalwood and Ylang Ylang. Hence, our pleasure oils are perfect as a couple’s oil.

Promotions

Coupon codes must be applied before completing your purchase. You can enter your code into the “Coupon Code” box on the shopping cart page. Once you have entered your code click on the “Apply Coupon” button. You will receive an onscreen notification to confirm if your promotional code has been accepted.

Once you’ve entered a promotional/coupon code into the “Coupon Code” on the checkout page, you will see a notification message box to confirm the code has been applied. Please note that in some cases promotions will be automatically applied to your shopping cart upon qualification.

Unfortunately, you are only able to use one promotional code per purchase. We are sorry about that – so you will need to decide which promotion code you would like to use if you have more than 1 to choose from.

If you have trouble when attempting to use a coupon code, please make sure your purchase qualifies for the coupon code you are trying to use. Please check:  

  • If your purchase requires you to spend a certain amount to qualify for a discount.
  • That you are not including shipping costs as part of the required spend. Shipping costs are excluded from any minimum spend requirements for a promotion.
  • Your selected products are not excluded from the promotion (which will be identified in the terms and conditions). Excluded products do not count towards a required spend. e.g., spend $50 save $xx.
  • Your selected products are not restricted from further discounts because they are already on sale.

If you have checked the above and continue to experience difficulties with a coupon code, please contact us.

Stores

We do not presently have any physical Wildfire® stores. We do have many stockists however, and a great store locator available for you to find your nearest stockist. You can also use this while on the go from your mobile!